HI THERE! WELCOME TO OUR FAQ.
Explore our FAQ section below to search out some answers on your own,
Can’t find your answer? contact us HERE for help and support.
HOW DO I CLEAN MY GOODGLASS? IS IT DISHWASHER SAFE?
First off, make sure you wash your GoodGlass before using it for the first time.
Beyond that, everything but the parts, which are made of natural bamboo (the GoodGlass lid & GoodWood) can go in the dishwasher. The bamboo parts needs to be hand-washed and should NOT be left to soak in the sink, which can cause it warp or crack.
If you are washing the bottle by hand, be gentle & preferably use a brush or a sponge.
If an accident happened contact us for information about a replacement.
CAN I POUR HOT OR COLD WATER TO MY GOODGLASS? IS IT SAFE TO PUT MY GOODGLASS IN THE FREEZER?
Every GoodGlass is made of borosilicate glass which can handle extreme temperature changes. So you can pour boiling or cold water into it without having to worry. What more, borosilicate glass also makes GoodGlass really good at keeping your drink hot or cold for longer. However don’t freeze any liquid inside of it as the expansion can break the glass.
THE FILTER DOESN’T FIT TIGHTLY IN MY GOODGLASS. WHAT’S UP WITH THAT?
Your filter was carefully designed to fit perfectly into your bottle. All bottles are unique so filters don’t always fit in-between. That said, it might require some adjusting until you get that extremely satisfying “snap” it’s designed for. You do this by adjusting the position of the small steel dimples (on the side of the filter) that lock the filter into the bottle.If you're still having problems contact us and we will do our best to help you.
THE SILICON SEAL CAME OUT OF MY LID. IS THAT NORMAL?
Our products are designed with functionality and hygiene in mind. Each part is intentionally created to be removable to make washing and maintaining your bottle easier. This includes the BPA-free, silicone seal. That said, the seal can occasionally come loose and need to be put back in. To get the seal fitted snugly in the lid, we recommend using something narrow, like the handle of a spoon. If you think there is something wrong with it, don't hestitate to contact us.
CAN I BUY THE BOTTLE OR LID SEPARATELY?
Do you need a new lid? Or do you already have a lid and would like to order a new bottle? No problem! We offer both separately for a reduced price, just follow the links below or find them in the shop page.
GoodGlass bamboo lid
Which payment methods do you accept?
We use GoPay’s integrated system for quick, safe and reliable bank transfers & credit card payments. In some locations, you can also choose Cash On Delivery and pay when you receive the goods. Whatever works best for you.
How secure is shopping on your site? Is my data protected?
Your security is of course very important for us, therefore we consult with experts and use the latest measures to make sure your data is always protected!
Do I receive an invoice for my order?
When you place your order an invoice will be emailed to you automatically.
If you encounter any troubles with this, please contact us.
WHAT DELIVERY OPTIONS DO YOU OFFER?
To make getting your GoodGlass as easy as possible, we’ve partnered up with Zasilkovna. Not only are their shipping rates hard-to-beat, they also offer numerous shipping options (including home delivery through other carriers) and have 1664 pickup points in 6 countries. If you order to a Zasilkovna pickup location they can hold the GoodGlass for you for up to 2 weeks.
HOW DOES YOUR FREE RETURN POLICY WORK?
Not satisfied or wrong order? No problem. We want your experience with GoodGlass to be as enjoyable and hassle-free as possible—even when it comes to returns:
1) First, contact us within two weeks of receiving your GoodGlass to let us know about the problem. For faster processing, please include a photo of the problem. Also, let us know if you’d like a replacement GoodGlass or a refund.
2) In most cases, you simply need to take the box to your nearest Zasilkovna location, and they will ship it back to us at NO COST TO YOU.
3) As soon as we receive and process your return, we’ll refund your money or ship you another GoodGlass, whichever you prefer.
4) We’ll send you an email to let you know everything’s done.
COULD I BUY A LARGER NUMBER FOR MY COMPANY?
GoodGlass offers highly popular products and attracts attention anywhere it goes. It can be a beautiful decoration anywhere, cafe, shop or office. Or why not a gift to your customers or faithfull employees?
Interested in purchasing a large number of GoodGlasses, perhaps with your company logo? No problem, get in touch and we can work out a special deal for you.
COULD I OFFER YOUR PRODUCTS THROUGH MY BUSINESS?
GoodGlass offers highly popular products and attracts attention anywhere it goes. It will not only attract business to your store, It is also a very beautiful decoration.
Interested in offering our products in your shop or e-shop? Get in touch for more information!
HOW CAN I COOPERATE OR JOIN YOUR TEAM?
As GoodGlass is growing rapidly we’re constantly looking for passionate people to join our team & help us out in different ways.
Do you e.g love marketing or have experience with customer service, likes to help people and would like to join us? Get in touch!
Will GoodGlass run out of stock again?
We are doing what we can to prevent this from happening again.
However Murphy's law is real & due to the high demand & complicated production ...
GoodGlass products turn healthy drinking into a fun, creative process with beautiful, delicious results. Have an idea or recipe you want to share? Let your fellow GoodGlassers know!
602 00 Brno
IČO: 065 17 331